The roads to Menomonie were a little slick this morning so I took my time driving up. Fortunately for me I’d just started a great audiobook that was helping to keep me company on the longer than normal commute. Almost as soon as I made it to Menomonie the snow started to fall… and fall… and fall…
One of the meetings scheduled for the day was at Caribou Coffee. By the time we walked in we’d already gotten well over 4 inches of snow. When we ordered coffee we struck up a conversation with the person at the register. In that conversation I’d mentioned my drive from La Crosse earlier that morning. She was immediately concerned for me and my safety and asked if I was staying in Menomonie for the night. I kind of laughed it off and explained that I was going to drive home and would just take it slow. Now I had already been impressed with her customer service, but what happened next took it to a whole different level.
“I have a voucher for a free night at a hotel in town, why don’t you use it and stay safe? Really, the roads look terrible, the snow is supposed to keep coming down through the evening. It’s okay, why don’t you use the voucher instead of risking a drive home?”
Say what??? Not only was she concerned for my well being, she was willing to offer up something valuable to help me stay safe. How awesome is that??? It’s one thing to be concerned for your customers, but offering something personal is a whole other level. To say that I was incredibly grateful for the offer would be a huge understatement. This was one of greatest customer service experiences I’ve ever had, period.
To be honest, I shouldn’t be surprised with this superbly high level of customer service coming from a Caribou Coffee teammate. So often their service goes well above and beyond. From offering up free chocolate coffee beans for a care package being sent to someone on active duty to making a new drink as requested to some good old fashioned awesome conversation the folks at Caribou Coffee always do an amazing job with customer service!
Being the stubborn person I am I politely declined and made the slow (& thankfully uneventful) drive back to Winona. Many times throughout the drive I thought of her kindness and generosity and had a smile cross my face. It got me thinking about how I could raise my customer service level for my clients, associates and teammates. She’s inspired me to find ways to elevate my game, and that’s something I’m hugely thankful for!
Renee, thank you for going way above and beyond the call of duty for a customer today – you made my day!!!